Our physical store is located at 2503 N Blackstone Ave, Fresno, CA 93703, United States. We invite you to visit us in person to explore our vibrant collections of Mexican artisan crafts.

Sunday: 10 AM – 4 PM
Monday & Tuesday: 10 AM – 5 PM
Wednesday: Closed
Thursday – Saturday: 10 AM – 5 PM (PT)

You can reach us via email at support@artesaniasreyes.com or by phone at +1 (559) 312-8729.

Please contact us immediately. Because we process orders quickly (1–2 business days), we can only make changes if the order has not yet been prepared for shipment or pickup.

No. We believe in transparent service and charge $0.00 restocking fees for all eligible returns.

No. We ship exclusively within the United States to ensure reliable and timely delivery. We do not support international shipping.

Handling: 1–2 business days.
Transit: 3–5 business days.
Total Estimated Arrival: 4–7 business days.

It’s easy! Choose "Pick Up" at checkout. Most orders are ready within 2 hours during store hours. You will receive a "Ready for Pickup" email once your items are set for collection at our Fresno store.

We offer a 14-day return window for eligible items. Items must be unused, unwashed, and in a resalable condition with all original tags attached.

For food safety and hygiene reasons, clay kitchenware, mugs, and serving bowls that have been used or washed are exempt from returns. Final sale items are also non-returnable.

We take great care in packaging our delicate pottery and crafts, but if an item is damaged during transit, please email support@artesaniasreyes.com within 48 hours of delivery. Include your order number and photos of the damage so we can provide a replacement or refund immediately.

We accept all major credit and debit card providers: Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

Absolutely. Our website uses industry-standard SSL encryption to protect your personal and financial information. We do not store your credit card details on our servers.